accounting administrative assistant interview questions and answers
The foundation of any profitable company is made up of an effective and productive support staff.
The receptionists and secretaries (or what is more modernly called office administrators or assistants) help to make managers, executives, and entire departments do great things.
Some would say that behind every great executive is an even greater administrative assistant. @teenarose
The below list of interview questions for administrative assistants apply to the following professional fields:
Medical & Legal Assistants — Sales Support Assistants — Personal Assistants to CEOs — Teaching Assistants — Project Management Assistants — Personal Injury Assistants — Marketing — Administrative — Accounting & Financial Services — Laboratory — Operations — Human Resources — Program — Veterinary — Activities — Business Support — Customer Service — Public Relations
List of Administrative Assistant Interview Questions — Best Questions to Ask Secretaries, Receptionists, Legal/Executive Assistants & Other Support-Level Staff
1. Do you consider yourself a patient person?
2. Are you an introvert or an extrovert? Are you more outgoing or a private person?
3. How do you describe your personality? Bubbly? Upbeat? Reserved?
4. Do you speak any other languages?
5. Are you able to multitask? Provide me with an example of what you might be juggling on an average day.
6. What office equipment are you able to use?
7. With your current employer, what has been your attendance record?
8. How are you with understanding accents and working with individuals who are foreign nationals?
9. How do you handle stressful situations?
10. How many phone lines are you comfortable handling?
11. Are you capable of handling multiple inquiries simultaneously; staff, front door, customers, phone?
12. What software are you comfortable using?
13. Are you comfortable placing cold calls to leads and existing clients?
14. Do you have experience making national and international travel arrangements?
15. Are you willing/capable of traveling should we require you to accompany a manager or executive on a business trip?
16. Would you be able to comply with our company’s dress code?
17. How are you at handling as-needed projects? Do you mind unexpected tasks?
18. Do you consider yourself a brisk worker, or one who is slower paced yet persistent and consistent?
19. Outline the types of people or teams that you have supported over the years.
20. Do you have experience managing an executive calendar and scheduling appointments? What software?
Are you losing job offers because your interviewing skills need some touch-up? Click Here to Request a 15-Minute Consultation to Discuss Your Interviewing Needs & Our Coaching Options
21. Tell me about your customer service experience.
22. Provide me with an example of a recent challenge you’ve faced with a visiting sales rep, vendor, customer. What happened and how did you handle?
23. Tell me about your experiences working with your current manager. What do you find the most challenging?
24. Provide me with a quick list of the last few projects you’ve worked on through the last 2-3 years.
25. Do you like taking on ad-hoc projects? Or are you someone who prefers a set day-to-day schedule?
26. If asked, what would your current employers say about you?
27. Have you had any involvement with introducing new systems or technologies to help improve performance within the company?
28. Any professional involvement with social media and online networking, including Facebook, Twitter, LinkedIn?
29. Do you help your current manager with maintaining his online presence?
30. Lastly, do you like working on the front lines of a company? What do you think that is?
31. Describe your ideal manager. What type of managers would help you deliver your best performance?
BONUS INTERVIEW QUESTIONS:
Below are more recommended interview questions from around the web:
RobertHalf.com recommends this interview question to further identify your relationships with supervisors:
“Can you share a piece of constructive feedback a manager has given you? What adjustments, if any, did you make because of that feedback?”
Monster.com recommends this interview question to further determine your preference towards corporate culture:
“Describe the work environment you’re looking for.”
About.com recommends this interview question to learn more about your thoughts on working in a team environment:
“At this company, we like to think of ourselves as a team that works together towards the same goals. How do you feel about working in a team environment?”
LIKE WHAT YOU SEE?
Join the 3,000+ fans who “Like Us on Facebook.” Get quick access to FREE downloads, along with how-to articles, job-search guides, and other resources to shortcut your job search, boost your career, and subsequently “double your salary.”
Interview Questions for Marketing Managers
Interview Questions for Insurance Agents
21 Healthcare Administrator Interview Questions
29+ Interview Questions To Ask Sales Reps
20+ Interview Questions for Paralegals/Legal Assistants
RESUME WRITING SERVICES
To a Better Career
FREE Tips, Tools & Strategies to Boost Your Job Search and Career Success.
- Interview Preparation
How to prep for your administrative assistant interview
Get ready to be quizzed about your hard and soft skills. Here are some interview questions to expect.
At many companies, administrative assistants often wear more hats than a hat rack. They’re experts in office software and online research; they track and organize their managers’ projects and schedules; and they diplomatically represent their bosses at all levels of the corporate hierarchy.
Because an admin’s duties are so wide-ranging, expect interview questions for an administrative assistant job to be wide-ranging as well. In particular, anticipate being quizzed about both your technical and interpersonal skills. Here’s a guide to help you get ready for your next admin interview.
Hard skills interview questions
Good administrative assistant interview questions delve into where and how you applied certain hard skills, says Robert Hosking, executive director of OfficeTeam, a Menlo Park, California temporary staffing firm. For example:
- You list Microsoft Excel on your resume. What’s the latest version you’ve used?
- Have you used Macs or PCs?
- Give me examples of the things you’ve done with Excel. Have you started a spreadsheet from scratch and created formulas or entered data into an existing spreadsheet? How often did you export Excel into PowerPoint graphics?
If you’ll be managing travel, expect questions along these lines:
- What is your proficiency with travel coordination?
- Have you coordinated domestic travel? International travel?
- What visa issues have you encountered, and how did you solve those problems?
- Were you responsible for processing expense reports? How were they completed?
Soft skills interview questions
How you answer the technical interview questions will tell the hiring manager whether you’re capable of performing the work. But to uncover how you’ll perform those tasks, expect questions about your soft skills as well.
Lynn Taylor, author of Tame Your Terrible Office Tyrant: How to Manage Childish Boss Behavior and Thrive in Your Job , says a great interview question is:
- How would your former bosses describe your ability to manage them?
Make sure your answer highlights your value-added abilities, such as a can-do attitude, organizational abilities, time management and creating a positive impression for the manager, Taylor says.
Soft skills questions may be tailored to the specifics of the job, says job interview coach Pamela Skillings, author of Escape from Corporate America: A Practical Guide to Creating the Career of Your Dreams .
For instance, if you’ll be working for multiple people, expect questions about time management:
- How do you handle stress and deadlines ?
- Tell me about a time when you had to prioritize a heavy workload . How did you approach it?
- When have you had to communicate with a client or senior manager on behalf of your boss?
- Who was the most challenging customer — internal or external — and how did you satisfy that person?
If the job will involve project management, expect questions similar to these:
- Describe a complex organizational project that you managed recently.
- What is the most interesting project you have worked on?
- How have you used calendar management in past positions? How many calendars have you managed?
Also expect questions about your relationship with previous bosses:
- Describe your relationship with your current or most recent manager.
- What would have made you stay at your last job?
- What qualities do you consider most important in an administrative professional?
- How do you prefer to communicate?
Finally, be ready to discuss your preferences with regard to corporate culture:
- Describe the working environment you’re looking for.
- In what type of office environment do you thrive?
- What was the corporate culture at your last job?
The company is looking for someone who wants to work in an office setting similar to its own. Someone who prefers working on a team will die of boredom in a small law firm with three attorneys who are out most of the day. Someone who likes to work in a quiet office with the door closed will suffer in an open office with constant interruptions.
Go one step beyond
One general administrative/support interview question you should expect is:
- Do you feel your experience as an administrative assistant has gone beyond the scope of pure administration? How?
Your answer to this interview question gives you the chance to discuss other skills you can bring to the job, such as office management , team building , bookkeeping and phone screening. Have a strong answer ready, and you’ll have a good chance of sealing the deal on the job.
How to get the interviews
Now that you know the types of admin questions to prepare for, it’s time to start going after those interviews. One way to increase your odds of getting called in for a job interview is by having a resume that will make hiring managers sit up and take notice. Need some writing tips to help your admin skills shine? Get a free resume evaluation today from the experts at Monster’s Resume Writing Service . You’ll get detailed feedback in two business days, including a review of your resume’s appearance and content, and a prediction of a recruiter’s first impression. Make an impression right out of the gate.
Learn more about administrative careers .
Most Recent Admin Jobs
The Bailey Group
TAMPA, FL, 33607
Charlotte, NC, 28202
Adam Personnel, Inc.
New York, NY
Beacon Hill Staffing Group
See More Admin Jobs
Back to top